When you use missed call service for business, you must optimize an IVR system for auto-answering customer calls. Read this blog to know more about missed calls.
No matter how inconvenient missed calls sound, they are a potential gold mine for several businesses. 9 out of 10 businesses are making use of the traditional missed call number service in Kolkata. Let’s see how valuable is missed call marketing for small and medium enterprises.
Missed Call Services For Your Business: How To Track And Analyze Them?
If you think that you can easily get away with missed call services, you are wrong. Apart from setting them up, you have to track as well as analyze them. When it comes to managing the number of calls that couldn’t be answered, a missed call service is the best option.
- IVR Missed Call Management System
It is the service that helps brands to take benefit of an automated self-service menu. Furthermore, they can find relevant information simply by replying with specific keypad inputs. If there is still no response, the system will quickly transfer the calls to the available service provider.
- Missed call alerts
This is another solution that let businesses set up an alert on their system. This is applicable right after they receive a missed call. Companies can return the call quickly or add them to the list of auto-dial.
- Auto dialing and Missed call Notifications
You can make use of the auto-dial service for calling the customer back in no time. After the customer answers the calls, the system will be able to run the self-service menu. Furthermore, it can also transfer the calls to a live agent based on the configurations.
Advantages Of A Missed Call Solution For Businesses
Missed call management enables you to assign each missed call to a specific user. This way, you will be able to monitor the calls and determine if they were new customers or existing ones.
Missed call management also lets you monitor whether your clients are answering calls or not. There might be an issue with your business process if they are still not making any attempts. Further, you can then follow up with them via email marketing campaigns or social media.
With the missed call management software, it becomes easy for brands to track and analyze their incoming calls. Your business will surely achieve maximum efficiency.
Final Words
Web 2 SMS is the most trustworthy missed call service provider Ranchi. With the use of smart, missed call managing software, we have been helping various brands. Contact us today and get a quality missed call service in India at very affordable rates.