IVR
features
Private Data Collection
Interactive Voice Response (IVR) allows the agents to transfer calls to a distinct IVR menu, which will take the private information of the customer before the system transfers the call back to the agent again.
Distinct Language Support
This feature sets the language on front without changing the call flow. This will make it easy for the ones who all operate within the call-center service.
Quality Customer Service
Our Interactive Voice Response (IVR) service can be operated smoothly. The system optimizes the experience of the agent by transferring the call contexts between the agents, platforms, and menus.
Use of IVR Widgets
The Interactive Voice Response (IVR) system will allow you to use the IVR widgets for complaint management and many more managing several other things.
Multi-User CRM
Our Interactive Voice Response (IVR) system will give you the access to CRM for each and every agent.
Unlimited Number of Call Flows
Our Interactive Voice Response (IVR) system allows you to generate endless number of call flows. IVR scripts are triggered based on the DID that is the access number or the mailbox dialed number.
